1. Returning the Physical Rental Hardware
All hardware must be returned or collected within 72 hours (3 days) following your event date:
- Abuja Clients: For Keepsake and Heirloom packages, our team retrieves the hardware directly from your venue or organizes a quick home collection. For Basic packages, we will coordinate a drop-off window or standard collection.
- Nationwide Clients (Outside Abuja): The renter is responsible for packaging the telephone securely back in its original foam-lined box, attaching the waybill details we provide, and dropping it off at our designated local logistics hub (e.g., GIG Logistics or DHL).
2. Rescheduling Your Event
We understand that event timelines can shift. Date changes can be accommodated easily:
- Date rescheduling is free of charge up to 14 days prior to your original booking date, subject to phone availability for the new requested date.
- If rescheduling within 14 days of your event, a rescheduling fee may apply to cover custom-processed greeting configuration labor.
3. Booking Cancellations & Refunds
As bookings secure specific, limited vintage hardware slots on our calendar, we maintain a structured cancellation tier:
- 30+ Days Prior to Event: Eligible for a full 100% refund (minus non-refundable payment gateway/platform processing fees).
- 14 to 29 Days Prior to Event: Eligible for a 50% refund.
- Under 14 Days to Event: Non-refundable, as the designated telephone and hardware configurations are fully committed to your date.
4. Hardware Care & Damages Policy
While normal usage wear and tear is fully expected and covered, clients are held responsible for severe structural damage or loss. Lost, completely water-damaged, or smashed telephones will be subject to hardware replacement fees.